Legal & Compliance
Refund Policy
Effective Date: September 19, 2026• Document Reference: POL-REF-2026
1. Overview and Scope
XRORX provides specialized BDIX bypass SOCKS5 proxy routing services designed to route internet traffic over high-bandwidth domestic BDIX connections. Because connectivity performance depends significantly on local ISP routing tables, upstream transit, and local device configuration, technical hurdles can occasionally arise.
This Refund Policy defines the contractual conditions under which subscription refunds, prorated cancellations, and credit adjustments are evaluated, calculated, and issued.
2. Technical Support Verification Requirement
Before requesting a refund or cancellation, subscribers are required to report their technical difficulty to the XRORX customer support team. In the vast majority of cases, connectivity or throughput issues are resolved quickly through:
- Reassigning proxy credentials to an alternate router cluster optimized for the user's specific ISP.
- Regenerating proxy authentication credentials and port assignments.
- Optimizing local client configurations, including DNS resolving, MTU settings, or system proxy bindings.
3. Early Cancellation of Yearly & Multi-Month Plans
Subscribers who purchase annual (365-day) or multi-month plans receive substantial upfront discounts compared to standard monthly billing. When an early termination or refund request is approved for a discounted long-term subscription, the settlement amount is calculated using the following binding formula:
Early termination voids all annual or multi-month promotional discounts. All elapsed service periods are retroactively recalculated based on the standard, non-discounted monthly plan rate in effect at the time of purchase.
Each elapsed calendar month of service is billed at standard monthly rates (e.g., base proxy price plus any activated add-ons like FTP server access). Elapsed billing cycles exceeding seven (7) days into a new month are counted as a full month of utilization.
Promotional deposit bonuses and courtesy platform credits carry zero cash value. Any bonus balance utilized or credited towards the original subscription is strictly excluded from cash refund computations. Only actual deposited funds qualify for consideration.
External disbursements via Mobile Financial Services (bKash, Nagad, Rocket) or bank transfers are subject to a mandatory ৳10 processing deduction or the actual gateway transaction fee incurred.
4. Standard Short-Term Plans (Weekly & Monthly)
For standard short-term proxy subscriptions (7-day or 30-day plans), eligibility and refundable percentages are determined by the time elapsed between purchase and the initial support ticket submission:
| Timeframe from Purchase | Eligibility Condition | Max Refund |
|---|---|---|
| Within 24 Hours | Verified technical fault unresolvable by support team | 100% |
| 24 to 48 Hours | Unresolvable technical or routing defect (less server provisioning overhead) | 75% |
| 48 to 72 Hours | Partial settlement for persistent throughput incompatibility | 50% |
| 3 to 7 Days | Final partial settlement based on remaining unused subscription days | 25% |
| Beyond 7 Days | Service deemed accepted and utilized | 0% |
5. Wallet Deposits & Unspent Balances
Funds deposited into your XRORX user account wallet (via bKash, Nagad, Rocket, or Cryptocurrency) are strictly non-refundable and non-withdrawable.
- Once deposited and credited to your account, funds cannot be converted into cash, refunded to external accounts, or reversed under any circumstance.
- Wallet balances do not expire. Deposited funds remain safely stored in your account indefinitely and may be used at any time to purchase new proxies, renew subscriptions, or activate add-ons.
- Promotional top-up credits and referral bonuses cannot be cashed out or transferred.
- Account balances cannot be transferred between different user profiles.
6. Non-Refundable Services & Ineligible Cases
Refund requests will not be approved under any of the following circumstances:
- Wallet Deposits & Account Balances: All manual and automated top-ups and unspent wallet balances are non-refundable.
- Add-on Features: FTP server access (৳30), high-speed routing tier add-ons, and manual port regeneration fees are non-refundable once provisioned.
- Inadequate Base BDIX Speed: Your underlying ISP connection must provide active BDIX bandwidth (minimum 20 Mbps recommended). If your ISP does not route BDIX traffic, proxy acceleration cannot function.
- Terms of Service Violations: Accounts suspended or terminated due to unauthorized port scanning, denial-of-service attempts, credential sharing, illicit traffic, or abusive network activity forfeit all remaining balances and refund claims.
- Change of Mind: Discontinuation of service based on personal preference without a verified technical failure does not constitute valid grounds for a refund.
7. How to Submit a Refund Request
To initiate a review for an eligible subscription cancellation, please follow these formal steps:
- Submit Request via Telegram: Contact our official Telegram channel (@speedbuy_xyz) and message the channel admin. All technical and account support is provided exclusively through Telegram.
- Provide Account Credentials: State your registered email address, subscription purchase date, proxy username, and the original payment transaction ID (TrxID).
- Supply Diagnostic Evidence: Provide speed test screenshots showing both direct ISP speed and proxy speed connected to the assigned server.
- Settlement Review: Our administrative team will evaluate the diagnostic data, compute elapsed usage and applicable deductions, and provide an official settlement breakdown within 24 business hours.
- Disbursement:Approved refund balances are dispatched to the customer's designated bKash or Nagad account within 1 to 2 business days.