Telegram
Support Group
Live support, status updates, and faster turnaround on payment / setup issues. This is the channel we monitor most actively.
Open TelegramContact
Talk to the XRORX team
We run XRORX ourselves — no outsourced support desk. All support goes through Telegram.
What to write about
Payments & top-ups
bKash / Nagad / Rocket reference numbers, balance not updating, ৳150 bonus questions. Telegram has the fastest response here.
Setup help
Stuck on Proxifier, V2RayN, NekoBox, Potatso, or a router config? Send your ISP name and a redacted screenshot — answer is usually a couple of messages away.
Outages & status
If the proxy feels slow or unreachable, check the Telegram channel before opening a thread — most short incidents are already pinned there.
Before you message
- Include your ISP name and city — performance varies per ISP / area, and we usually have notes on yours.
- For speed issues, share your speedtest.net BDIX result and Linode Singapore raw result.
- For setup issues, a redacted screenshot of your proxy client (with the password blurred) usually resolves it in one round trip.
- For payments, the bKash / Nagad / Rocket transaction ID — not the amount — is what we need to look up the entry.